TERMS AND CONDITIONS OF USE

Last Updated on 27/01/2026.

These Terms and Conditions (“Agreement”) govern your use of the coaching and online fitness services (“Services”) provided by me, Elle Marie Payne, trading as The Positive Vet Nurse (“I,” “me,” or “my”). By booking or participating in any coaching session, course, program, membership, or online fitness service, you (“Client,” “you,” or “your”) agree to be bound by these terms.

This applies to all services I provide, including but not limited to:

Clarity Coaching Calls

Confidence Coaching CPD Course

The Positive Vet Nurse Club Membership

Online Fitness Coaching Services

1. Nature of Coaching and Online Fitness Services

1.1 My services are designed to support personal growth, confidence, goal-setting, clarity, nutrition, and fitness guidance in a professional development context.

1.2 Coaching and fitness guidance are not therapy, counseling, or medical treatment. They are not a substitute for professional medical, psychological, or psychiatric advice.

1.3 If you are experiencing urgent mental health issues or serious health concerns, including thoughts of self-harm, I will signpost you to a licensed healthcare professional immediately.

2. Booking, Payment, and Subscriptions

2.1 All sessions, courses, programs, memberships, and fitness services must be booked and paid for in advance unless otherwise agreed in writing.

2.2 All payments are non-refundable, including but not limited to one-on-one coaching calls, course fees, program fees, membership subscriptions, and online fitness coaching.

2.3 For Online Fitness Coaching subscriptions, at least one week’s notice is required to cancel your subscription. If notice is not provided within this time frame, the subscription will continue and no refund will be provided. This policy is made clear in your welcome pack and must be adhered to.

3. Cancellation and Rescheduling

3.1 You may cancel or reschedule a one-on-one coaching session with at least 24 hours’ notice.

3.2 Sessions cancelled with less than 24 hours’ notice, or no-shows, will be forfeited, and no refund or rescheduling will be offered.

3.3 Exceptions to this policy may be made at my discretion, but are not guaranteed.

3.4 For courses, programs, memberships, or fitness services, you are responsible for your own participation. Missed content, sessions, or access will not be refunded.

4. Confidentiality and Conduct

4.1 I respect your privacy. Information shared in coaching, fitness sessions, courses, programs, or membership platforms is confidential and will not be disclosed to third parties without your consent, except where required by law.

4.2 You agree to engage in all services and community interactions respectfully and professionally.

5. Intellectual Property

5.1 All materials, content, exercises, resources, recordings, and methods provided during coaching, courses, programs, memberships, or online fitness services are my intellectual property.

5.2 Copying, reproducing, distributing, or sharing any content without my express written permission is strictly prohibited and may result in legal action.

6. Limitations of Liability

6.1 While I aim to provide high-quality coaching, guidance, and support, results from coaching, courses, programs, memberships, or fitness services are not guaranteed.

6.2 I am not responsible for any actions taken by you as a result of coaching advice, exercises, nutrition guidance, or fitness recommendations.

7. Health and Safety

7.1 Coaching and fitness exercises may evoke physical or emotional responses.

7.2 You are responsible for ensuring your own safety when participating in any fitness or coaching activity.

7.3 If at any point you feel unsafe, overwhelmed, or in need of urgent care, it is your responsibility to seek immediate help from a licensed healthcare professional.

8. Membership-Specific Terms (Positive Vet Nurse Club)

8.1 Membership provides access to content, resources, community chat, and group coaching calls.

8.2 Memberships are non-refundable and cannot be transferred.

8.3 You are responsible for maintaining the confidentiality of any login details and access credentials.

8.4 Memberships can be cancelled with a minimum of 7 days notice. 

9. Governing Law

9.1 These Terms and Conditions are governed by the laws of United Kingdom.

9.2 Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in the United Kingdom.

10. Acceptance of Terms

By booking or participating in any of my services, you confirm that you:

Have read, understood, and agree to these Terms and Conditions;

Understand the nature of coaching, online fitness services, courses, and memberships, and their limitations;

Accept the non-refundable and cancellation policies, including subscription notice requirements for online fitness coaching;

Agree to respect my intellectual property rights;

Understand that coaching and fitness guidance are not therapy and that urgent health or mental health issues must be directed to a licensed professional.